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The team is friendly and provides good service, I am very happy with them. I always choose BMW as I feel confident with them when driving the car and to know that my car is reliable. However I have had two instances; one I felt I had a misdiagnosis w
Car was collected and returned as agreed also cleaned
The car was brought in to eradicate the handbrake noise that occurs when engaging the hand brake on sharp inclines. It has been taken into Cardiff and Swansea for the same thing. It is still a problem. I was informed that it is normal. This I doubt.
Politeness of staff and service was completed on time
everything was done as it should ne to the time scale everything..car washedand vacuumed. veey good service.
Having negotiated the purchase of my last car, I got a service pack included. Having not paid for a service on my last BMW, I was very disappointed and shocked to find out at my 3rd service (53000 miles), that it was going to cost me around £400.
Same as above
The issue was dealt with promptly with staff aware of the issue
it took 2 visits to sort out what were relatively minor concerns
I would rather commute to further branches than deal with the rudeness of this branch again.
As above, quick straightforward communication. Even was offered to fixed a scrach on the bumper at very reasonable price, unfortunately had to declined as was changing a car anyway.
Service experience was great with refreshments available
The service was completed at the time booked. Appreciated the paperwork showing any features for attention, clear but detailed. Excellent customer service.
Apart from a small blip I was asked to bring my car in for a service only to find on arrival that the service package did not allow my car to be serviced one day earlier. As I live 70 miles away this cost me a day and half a tank of fuel.
Service complete. Car collected and dropped off.Valet was a quick job, whereas Sytner Cardiff, car was spotless inside and out
For the friendly atmosphere and committed people that work there
Easy to book, excellent customer service, pleasant staff
Everything carried out correctly and on time.
Completed in timely manner, car cleaned, not 5 stars due to cost
I was satisfied with the service because the staff explained every thing that I needed doing and the cost. And the arrangement for my lift home and back.
Good communication especially from Gemma Smith who kept contact through the 2 weeks when car was with with you keeping me updated and being most helpful
Very goog overall service.
Quite sure damage caused to side airbag panel on drivers seat was not there when car was taken in. When leaving garage & sat in drivers seat & had to adjust seating position, my arm came in contact with damaged side panel of seat which was rough.
Again the staff are first class
Ok given Ford Fiesta as courtesy car please!!! Girl on desk excellent
very friendly and helpful staff .also appealing surroundings----professional image.
A few items pushed the bill up quite a bit yet they were required to complete a great job
As above and very help full
As above . BMW should not be chasing money , they get enough as it is through purchase and servicing . The service was fine , but the extras ......??
Great serviceA company who care about their customers and you always get VIP treatment
When a problem occurred it was identified and rectified quickly.
As above - absolutely gutted, and little help or understanding from Trainer
They always return my car washed & in pristine condition
Warm welcoming, well explained and you feel at home
The car was looked after extreemly well
See comments with regard to Question 1.
Everything done and delivered as promised at a reasonable price.
My vehicle was attended to and the problem was fixed asap, no complaints from me.
Always efficient at book-in and told what is included the work to be done.
All jobs completed to satisfaction
Delivered as required.
The environment is very polished but welcoming. The staff were professional and warm in my dealings with them. They listened to my needs and made efforts to accommodate them.
The work is good however it is expensive.
Work carried out to my satisfaction
Exclusive service however a bit pricey (compared to smaller garages)
Good, quick service
Had to stop the car on way home due to the bonnet not being closed after MOT could have had an accident as I was on motorway
Service and 1st mot carried out, courtesy transfer home and returned excellent timekeeping, couldn't fault experience from booking in to picking car up.
I was treated with courtesy and they completed the work required.
Service receptionist, Gemma , was extremely helpful and informative at all times.
I booked the car in for your recall, was informed of a further non critical recall. Arranged for both and a ride home. On arrival no record of your recall was booked and no ride. Jane left one and shambles is the result. Disgraceful comes to mind
Returned in fairly poor conditon
Everything run smooth, reasonably price and also give me lift to work and back to the centre while my car is in service, well done
Great service offering car collection and being kept fully informed with the process. Great workmanship too.
Car was displayed in showroom on my arrival and was sparkling! Features of car were clearly explained using language I could understand. No jargon
Original car not correct and had to re order.
No aggressive sales pitch. Friendly and informative salesman.
please see above.
the same reasons as above
Had what we wanted got the car we wanted
Attention to detail
Jenna was our 1st contact & she gave us good initial advice. John was extremely competent with financial advice. Oliver kept in contact with us with timely e-mails and came in on his day off to hand the car to us, which was very much appreciated.
I have No complaints the Experiance was quick and stress free
The salesman Mr Stuart Morris was very helpful there was no pushing with him he was 1st class
New car but unable to programme sat nav to work
I gave the above answer because I feel that the sales team could have contacted me rather than me progressing the order regularly.
As in Question 1
Once I decided what new car I wanted it was ready for me to pick up the following working day.
Good customer service
Sales staff were all very helpful and efficient as were finance staff. Took slightly longer for delivery than so would have liked which is the only reason for 4 not 5
Friendly, courteous and very helpful.
Trainer BMW in Swansea were really easy to discuss the deal and options, it made it so easy and clear to know what I wanted.
The salesman Mr C Rees was a great help to us making the sales process easy.