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ABOUT SYTNER SWANSEA.

Find out more about what we do and our team.

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Impress with the new BMW Shadow Edition

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The BMW Lower Emissions Allowance.

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Sytner Approved Bodyshop Cosmetic Repair Offers

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Ride and Drive Event

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BMW i3 Service Inclusive

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Sytner Swansea Approved Bodyshop Excess Contribution Offer.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

The team is friendly and provides good service, I am very happy with them. I always choose BMW as I feel confident with them when driving the car and to know that my car is reliable. However I have had two instances; one I felt I had a misdiagnosis w

Service

Car was collected and returned as agreed also cleaned

Service

The car was brought in to eradicate the handbrake noise that occurs when engaging the hand brake on sharp inclines. It has been taken into Cardiff and Swansea for the same thing. It is still a problem. I was informed that it is normal. This I doubt.

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Politeness of staff and service was completed on time

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everything was done as it should ne to the time scale everything..car washedand vacuumed. veey good service.

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Having negotiated the purchase of my last car, I got a service pack included. Having not paid for a service on my last BMW, I was very disappointed and shocked to find out at my 3rd service (53000 miles), that it was going to cost me around £400.

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Same as above

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The issue was dealt with promptly with staff aware of the issue

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it took 2 visits to sort out what were relatively minor concerns

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I would rather commute to further branches than deal with the rudeness of this branch again.

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As above, quick straightforward communication. Even was offered to fixed a scrach on the bumper at very reasonable price, unfortunately had to declined as was changing a car anyway.

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as above

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Service experience was great with refreshments available

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The service was completed at the time booked. Appreciated the paperwork showing any features for attention, clear but detailed. Excellent customer service.

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Apart from a small blip I was asked to bring my car in for a service only to find on arrival that the service package did not allow my car to be serviced one day earlier. As I live 70 miles away this cost me a day and half a tank of fuel.

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Service complete. Car collected and dropped off.Valet was a quick job, whereas Sytner Cardiff, car was spotless inside and out

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For the friendly atmosphere and committed people that work there

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Easy to book, excellent customer service, pleasant staff

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Everything carried out correctly and on time.

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Completed in timely manner, car cleaned, not 5 stars due to cost

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I was satisfied with the service because the staff explained every thing that I needed doing and the cost. And the arrangement for my lift home and back.

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Good communication especially from Gemma Smith who kept contact through the 2 weeks when car was with with you keeping me updated and being most helpful

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Very goog overall service.

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Quite sure damage caused to side airbag panel on drivers seat was not there when car was taken in. When leaving garage & sat in drivers seat & had to adjust seating position, my arm came in contact with damaged side panel of seat which was rough.

Service

Again the staff are first class

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Ok given Ford Fiesta as courtesy car please!!! Girl on desk excellent

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Caring staff

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very friendly and helpful staff .also appealing surroundings----professional image.

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A few items pushed the bill up quite a bit yet they were required to complete a great job

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As above and very help full

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As above . BMW should not be chasing money , they get enough as it is through purchase and servicing . The service was fine , but the extras ......??

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Great serviceA company who care about their customers and you always get VIP treatment

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When a problem occurred it was identified and rectified quickly.

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As above - absolutely gutted, and little help or understanding from Trainer

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They always return my car washed & in pristine condition

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Warm welcoming, well explained and you feel at home

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Reason above

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The car was looked after extreemly well

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See comments with regard to Question 1.

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Everything done and delivered as promised at a reasonable price.

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My vehicle was attended to and the problem was fixed asap, no complaints from me.

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Always efficient at book-in and told what is included the work to be done.

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All jobs completed to satisfaction

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Delivered as required.

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The environment is very polished but welcoming. The staff were professional and warm in my dealings with them. They listened to my needs and made efforts to accommodate them.

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The work is good however it is expensive.

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Work carried out to my satisfaction

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As above

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Exclusive service however a bit pricey (compared to smaller garages)

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Good, quick service

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Had to stop the car on way home due to the bonnet not being closed after MOT could have had an accident as I was on motorway

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Service and 1st mot carried out, courtesy transfer home and returned excellent timekeeping, couldn't fault experience from booking in to picking car up.

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I was treated with courtesy and they completed the work required.

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Service receptionist, Gemma , was extremely helpful and informative at all times.

Service

I booked the car in for your recall, was informed of a further non critical recall. Arranged for both and a ride home. On arrival no record of your recall was booked and no ride. Jane left one and shambles is the result. Disgraceful comes to mind

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Returned in fairly poor conditon

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Everything run smooth, reasonably price and also give me lift to work and back to the centre while my car is in service, well done

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Great service offering car collection and being kept fully informed with the process. Great workmanship too.

Service

Car was displayed in showroom on my arrival and was sparkling! Features of car were clearly explained using language I could understand. No jargon

Sales

Original car not correct and had to re order.

Sales

No aggressive sales pitch. Friendly and informative salesman.

Sales

please see above.

Sales

the same reasons as above

Sales

Had what we wanted got the car we wanted

Sales

Attention to detail

Sales

Jenna was our 1st contact & she gave us good initial advice. John was extremely competent with financial advice. Oliver kept in contact with us with timely e-mails and came in on his day off to hand the car to us, which was very much appreciated.

Sales

I have No complaints the Experiance was quick and stress free

Sales

The salesman Mr Stuart Morris was very helpful there was no pushing with him he was 1st class

Sales

New car but unable to programme sat nav to work

Sales

I gave the above answer because I feel that the sales team could have contacted me rather than me progressing the order regularly.

Sales

As in Question 1

Sales

Once I decided what new car I wanted it was ready for me to pick up the following working day.

Sales

Good customer service

Sales

Sales staff were all very helpful and efficient as were finance staff. Took slightly longer for delivery than so would have liked which is the only reason for 4 not 5

Sales

Friendly, courteous and very helpful.

Sales

Trainer BMW in Swansea were really easy to discuss the deal and options, it made it so easy and clear to know what I wanted.

Sales

Good service

Sales

The salesman Mr C Rees was a great help to us making the sales process easy.