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ABOUT SYTNER SWANSEA.

Find out more about what we do and our team.

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Impress with the new BMW Shadow Edition

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Sytner Approved Bodyshop Cosmetic Repair Offers

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Ride and Drive Event

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BMW i3 Service Inclusive

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Sytner Swansea Approved Bodyshop Excess Contribution Offer.

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

For the friendly atmosphere and committed people that work there

Service

Easy to book, excellent customer service, pleasant staff

Service

Everything carried out correctly and on time.

Service

I was satisfied with the service because the staff explained every thing that I needed doing and the cost. And the arrangement for my lift home and back.

Service

Completed in timely manner, car cleaned, not 5 stars due to cost

Service

Good communication especially from Gemma Smith who kept contact through the 2 weeks when car was with with you keeping me updated and being most helpful

Service

Quite sure damage caused to side airbag panel on drivers seat was not there when car was taken in. When leaving garage & sat in drivers seat & had to adjust seating position, my arm came in contact with damaged side panel of seat which was rough.

Service

Very goog overall service.

Service

Again the staff are first class

Service

A few items pushed the bill up quite a bit yet they were required to complete a great job

Service

very friendly and helpful staff .also appealing surroundings----professional image.

Service

Ok given Ford Fiesta as courtesy car please!!! Girl on desk excellent

Service

Caring staff

Service

As above and very help full

Service

As above . BMW should not be chasing money , they get enough as it is through purchase and servicing . The service was fine , but the extras ......??

Service

They always return my car washed & in pristine condition

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When a problem occurred it was identified and rectified quickly.

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Reason above

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As above - absolutely gutted, and little help or understanding from Trainer

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Warm welcoming, well explained and you feel at home

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Great serviceA company who care about their customers and you always get VIP treatment

Service

The car was looked after extreemly well

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See comments with regard to Question 1.

Service

Everything done and delivered as promised at a reasonable price.

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My vehicle was attended to and the problem was fixed asap, no complaints from me.

Service

Always efficient at book-in and told what is included the work to be done.

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All jobs completed to satisfaction

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Delivered as required.

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The environment is very polished but welcoming. The staff were professional and warm in my dealings with them. They listened to my needs and made efforts to accommodate them.

Service

The work is good however it is expensive.

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Work carried out to my satisfaction

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As above

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Good, quick service

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Exclusive service however a bit pricey (compared to smaller garages)

Service

Had to stop the car on way home due to the bonnet not being closed after MOT could have had an accident as I was on motorway

Service

I was treated with courtesy and they completed the work required.

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Service and 1st mot carried out, courtesy transfer home and returned excellent timekeeping, couldn't fault experience from booking in to picking car up.

Service

Service receptionist, Gemma , was extremely helpful and informative at all times.

Service

Returned in fairly poor conditon

Service

I booked the car in for your recall, was informed of a further non critical recall. Arranged for both and a ride home. On arrival no record of your recall was booked and no ride. Jane left one and shambles is the result. Disgraceful comes to mind

Service

Everything run smooth, reasonably price and also give me lift to work and back to the centre while my car is in service, well done

Service

Great service offering car collection and being kept fully informed with the process. Great workmanship too.

Service

Great no hassle experience. Thank you!

Service

I wasn't informed I would have to book another date for my oil changeIf I'd known I would have waited to have the brake fluid and oil done at the same time

Service

A courteous, friendly service. I was kept informed and was picked up when I required to go and collect my vehicle.

Service

The dealership reminded that the service was due. Arranged pick up of the car from my home and returned afterwards.

Service

The drivers between my home and Trainers were very friendly, professional and courteous.

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Curtious, friendly and updating regularily

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Kept informed of work being done

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Car valet was not worthwhile.

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Good service

Service

offered a courtesy car but only told required insurance upon arrival at additional cost

Service

Excellent service from 1st telephone call.All service work carried out in a timely fashion.Courtesy lifts were helpful and car returned clean and washed. No hassle.

Service

Jenna was our 1st contact & she gave us good initial advice. John was extremely competent with financial advice. Oliver kept in contact with us with timely e-mails and came in on his day off to hand the car to us, which was very much appreciated.

Sales

I have No complaints the Experiance was quick and stress free

Sales

The salesman Mr Stuart Morris was very helpful there was no pushing with him he was 1st class

Sales

New car but unable to programme sat nav to work

Sales

I gave the above answer because I feel that the sales team could have contacted me rather than me progressing the order regularly.

Sales

As in Question 1

Sales

Once I decided what new car I wanted it was ready for me to pick up the following working day.

Sales

Good customer service

Sales

Sales staff were all very helpful and efficient as were finance staff. Took slightly longer for delivery than so would have liked which is the only reason for 4 not 5

Sales

Friendly, courteous and very helpful.

Sales

Trainer BMW in Swansea were really easy to discuss the deal and options, it made it so easy and clear to know what I wanted.

Sales

Good service

Sales

The salesman Mr C Rees was a great help to us making the sales process easy.

Sales

Excellent service from start to finish. Stuart, Marcus and Dom were excellent.

Sales

The whole experience from start to finish was excellent. Could not fault the service at all

Sales

Well informed and helpful salesman Phil Griffiths. Finance options provided but was slightly surprised when Genna from finance expressed suprise when I opted not to go for PCP and she questioned my decision to self finance. Unnecessary

Sales

Stuart Morris, the salesman, was personable and not pushy, he was honest and it didn't feel like a sales pitch. He listened to what i was looking for & found the car to match my want. The business manager was equally friendly & helpful.

Sales

An enjoyable experience from inception to completion. I was made to feel welcome and valued by Stuart the salesman who dealt with me leaving me with an alround positive experience