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ABOUT TRAINER SWANSEA.

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Trainer Approved Bodyshop Cosmetic Repair Offers

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BMW i3 Service Inclusive

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BMW XDRIVE.

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ROAD TAX CHANGES 01/04/2017

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Trainer Approved Bodyshop Excess Contribution Offer.

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Ride and Drive Event

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CUSTOMER REVIEWS.

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

As above

Service

Good, quick service

Service

Exclusive service however a bit pricey (compared to smaller garages)

Service

Had to stop the car on way home due to the bonnet not being closed after MOT could have had an accident as I was on motorway

Service

I was treated with courtesy and they completed the work required.

Service

Service and 1st mot carried out, courtesy transfer home and returned excellent timekeeping, couldn't fault experience from booking in to picking car up.

Service

Service receptionist, Gemma , was extremely helpful and informative at all times.

Service

I booked the car in for your recall, was informed of a further non critical recall. Arranged for both and a ride home. On arrival no record of your recall was booked and no ride. Jane left one and shambles is the result. Disgraceful comes to mind

Service

Returned in fairly poor conditon

Service

Great service offering car collection and being kept fully informed with the process. Great workmanship too.

Service

Everything run smooth, reasonably price and also give me lift to work and back to the centre while my car is in service, well done

Service

Great no hassle experience. Thank you!

Service

The dealership reminded that the service was due. Arranged pick up of the car from my home and returned afterwards.

Service

A courteous, friendly service. I was kept informed and was picked up when I required to go and collect my vehicle.

Service

I wasn't informed I would have to book another date for my oil changeIf I'd known I would have waited to have the brake fluid and oil done at the same time

Service

The drivers between my home and Trainers were very friendly, professional and courteous.

Service

Kept informed of work being done

Service

Curtious, friendly and updating regularily

Service

Car valet was not worthwhile.

Service

Good service

Service

Excellent service from 1st telephone call.All service work carried out in a timely fashion.Courtesy lifts were helpful and car returned clean and washed. No hassle.

Service

offered a courtesy car but only told required insurance upon arrival at additional cost

Service

Unlike Sytner BMW - Trainer seem to care, and know their stuff. Despite several visits to Sytner, I never ever received a survey request - yet one visit to Trainer, I receive this one. That speaks volumes.

Service

First class service as all from very friendly helpful people.Everything done with the minimum of fuss

Service

Everything was done that was asked or expected. The service was completed in the time set. The co-ordinator we dealt with was very efficient and courteous at all stages of the booking.

Service

Superb customer service; from the test drive, information about finance, good trade in figure, support in decision making about colours, finish etc, all done in a relaxed professional way.

Service

no problemsstaff very polite

Service

They were very helpful and friendly. The job was brilliant

Service

The service provided was 1st rate with friendly helpful staff.

Service

The staff were pleasant and welcoming, the service was carried on time and at all times I felt that I was dealing with a professional company.

Service

The service manager and desk staff were spot on

Service

I had an unpleasant noise from the front end of the car - they took a lot of trouble to isolate the reason including using another set of road wheels and tyres to eliminate any roaf noise issues - they then diagnosed a noisy front wheel bearing

Service

After collection of the vehicle there appears to be a knocking noise in the footwell, and when turning right there seems to be a lot of vibratory feedback through the steering wheel, also there seems to be more engine noise.

Service

It has a wash and valet at the end, however there are always mucky wet footprints left in the car!

Service

I am generally satisfied

Service

Good customer service from main reception, service desk and workshop manager. However, time will tell if the problem reoccurs.

Service

Unable to resolve fitting issue with detachable tow hitch. Told the part was faulty and option was to buy new at £600+.Staff were polite and tried to assist.

Service

I was kept fully informed if the status of my car throughout the time it was being serviced.

Service

Sales staff were all very helpful and efficient as were finance staff. Took slightly longer for delivery than so would have liked which is the only reason for 4 not 5

Sales

Friendly, courteous and very helpful.

Sales

Trainer BMW in Swansea were really easy to discuss the deal and options, it made it so easy and clear to know what I wanted.

Sales

Good service

Sales

The salesman Mr C Rees was a great help to us making the sales process easy.

Sales

Excellent service from start to finish. Stuart, Marcus and Dom were excellent.

Sales

The whole experience from start to finish was excellent. Could not fault the service at all

Sales

Well informed and helpful salesman Phil Griffiths. Finance options provided but was slightly surprised when Genna from finance expressed suprise when I opted not to go for PCP and she questioned my decision to self finance. Unnecessary

Sales

Stuart Morris, the salesman, was personable and not pushy, he was honest and it didn't feel like a sales pitch. He listened to what i was looking for & found the car to match my want. The business manager was equally friendly & helpful.

Sales

An enjoyable experience from inception to completion. I was made to feel welcome and valued by Stuart the salesman who dealt with me leaving me with an alround positive experience

Sales

Excellent service

Sales

Professional staff and service .

Sales

Excellent service from a Christian Rees.

Sales

Excellent customer service throughout the ordering process and pick up. Have nothing but praise for making my new purchase as smooth as possible. Great friendly staff who were always happy to help with any questions.

Sales

The service and help in making my decision to change my car, was first rate and when I decided to purchase my new car, it was so easy to complete the sale. One small problem was found , but this is being rectified by replacement of marked arm rest

Sales

The staff were very friendly and welcoming. They afforded us as much time as we wanted. Detailed explanation of how the car worked and the offer to ring or return at any time to ask further questions. Coffee was also very good!

Sales

As always my wife and I receive courteous and helpfull attention whilst visiting Trainer showroom

Sales

Great experience all staff that I came into contact with were very attentive and treated me like I was special

Sales

I felt as though the staff were listening to me and not trying to sell me what they wanted.

Sales

Completely satisfied

Sales

Excellent support and advice from sales consultant (Christian Rees)

Sales

Staff courteous, facilities excellent and sales person professional and extremely helpful.

Sales

The salesman I dealt with - Stuart Morris was excellent and went out of his way to ensure that the buying process was as smooth as possible

Sales

You are made to feel special

Sales

Great service from Stuart and John

Sales

It would be completely satisfied but delivery took longer than anticipated

Sales

Salesperson A. Horton very courteous and informative.

Sales

Service was excellent